To ensure you have the best shopping experience with us, you are required to register an account.
Join now and enjoy an exclusive discount from us.

Once your order is successfully placed, you will receive a confirmation email with your order details.
If you do not receive the email within a few minutes, please check your spam or junk email folder.

You can also check your order status by logging into your account and navigating to the "My Purchases" section.  If you need further assistance, feel free to contact Touch 'n Go Careline +603-2714 8888 (Mon-Fri 8.00 am – 8.00 pm) / email to careline@touchngo.com.my or submit your inquiry through the Touch 'n Go e-Customer Service Form for further assistance.

We currently support delivery to selected regions within West Malaysia only. 

Yes! If you would like to purchase in bulk for your business, please submit your order from the Bulk Order Inquiry Form , and our Sales Agent will assist you accordingly. 

You should receive your package within 3-5 working days. Should you be unable to receive the package, please do access the Tracking Page for further details.  You can track your order by following these steps: Order Confirmation Email - Once your order is successfully placed, you will receive an email with your order details and the tracking details. Order History - Log in to your account and go to the "My Purchase" section to check your order status and tracking details.  Tracking Link - You can access the Tracking Page to monitor the delivery status.  Order Statuses: Pending Processing: Your order has been received but pending process by our logistic partners. Processing: Your order has been received and is being prepared. ...

Your order will be processed upon checkout, and the delivery lead time is about 3- 5 working days. Once your order is ready to ship, you will receive a confirmation email with the tracking details. For updates, you can track your order status in your account under the "Order History" page.

Your order may have been cancelled for the following reasons: 1. Stock Availability: It is most likely that your selected product ran out of stock after we processed your order. 
2. Payment Issues: Your payment did not go through or we were not able to verify your payment details.
3. Cancellation by request: You may have requested to cancel the order.
4. System or Technical Error: There may have been a system issue affecting the order processing.  If your order was cancelled and you did not request it, please check your email for details and contact our Touch 'n Go Careline +603-2714 8888 (Mon-Fri 8.00 am – 8.00 pm) /
email to careline@touchngo.com.my or submit your inquiry through the Touch 'n Go e-Customer Service Form for further assistance.

Your order status may show as "Pending Payment" due to the following reasons:  1. Payment was not completed successfully.
2. Network or bank issues caused a delay in processing.  If your payment is pending, please wait for 10 minutes as the payment authorization still in progress.
It will be automatically cancelled after 10 minutes if the payment was not completed successful.  

Unfortunately, once an order has been placed, the delivery address cannot be changed. We recommend double-checking your address before confirming your order to avoid any issues.  If you need further assistance,  kindly contact  Touch 'n Go Careline +603-2714 8888 (Mon-Fri 8.00 am – 8.00 pm) / email to careline@touchngo.com.my or submit your inquiry through the Touch 'n Go e-Customer Service Form for further assistance.   Please note, you are not allowed to change the delivery address, products and quantities from the order. 

To add a product to your shopping cart, select the desired product and quantity, then click the "Add to Cart" button.  To make changes to your shopping cart, use the minicart by clicking the shopping cart icon at the top-right corner or visit the Cart Page.  Once you've made your changes, click the "Proceed to Checkout" button to place your order.  

Unfortunately, we do not offer product exchanges at this time. We recommend reviewing your order carefully before completing your purchase.  If you have received a defective, faulty or incorrect item, please ensure you have the proof and contact our Touch 'n Go Careline +603-2714 8888 (Mon-Fri 8.00 am – 8.00 pm) , email to careline@touchngo.com.my or submit your inquiry through the Touch 'n Go e-Customer Service Form or visit our Touch 'n Go Service and Sales Centres, for further assistance.  Touch 'n Go Service and Sales Centres Bangsar South 
- Mon - Fri (Working Days Only) 9 am - 5 pm:
- Ground floor, Tower 6, Avenue 5, Bangsar South, No 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia. Touch 'n Go Service and Sales Centres Nu Sentral
- Mon-Sun (Including Public Holidays) 10 am - 10 pm:
- Lot L2.07, Level 2, Nu Sentral Shopping Mall, No. ...

If your package arrives damaged, please follow these steps:  1. Capture images / videos of the damaged package and product as proof.
2. Retain the original packaging, as it may be needed for further verification.
3. Note down the Order ID, Tracking Number
4. Immediately reach out / contact our Touch 'n Go Careline team or submit your inquiry through the Touch 'n Go e-Customer Service Form or visit our Touch 'n Go Service and Sales Centres at Bangsar South/ Nu Sentral for further assistance.  We will review your case and assist you with the next steps. 

If your order is faulty and not able to use:  Capture images/ videos of the product functionalities as proof. Retain the original packaging, as it may be needed for further verification. Note down the Order ID, Tracking Number Immediately reach out / contact our Touch 'n Go Careline team or submit your inquiry through the Touch 'n Go e-Customer Service Form or
visit our Touch 'n Go Service and Sales Centres, at Bangsar South or Nu Sentral for further assistance.  We will review your case and assist you with the next steps. 

After you have placed your order at Touch 'n Go Shop, you will receive the following email messages:  Order Confirmation: You should receive this confirmation within minutes after placing your order. Order Shipping: This means that your order has been shipped from our warehouse and is on the way. Order Cancellation:  Order has been cancelled.

Our simple checkout process is designed to help you complete your order and finalise your online shopping visit quickly and easily. If you have already registered your e-mail address with Touch 'n Go Shop, or created an account at our online shop before, you can use your e-mail address to login.  Next up is the payment information. You can pay either with a Credit/ Debit card, Online Payment (FPX) or Touch 'n Go eWallet.
Once you have entered all your data on this page and clicked continue, the payment will only be transferred from your card once you confirm your order on the next page. When you have completed your payment,  you will be redirected to an Order Confirmation Page with your Touch 'n Go Shop order details. 

You can request an e-invoice by accessing to Touch 'n Go E-Invoice Page and provide your order number for quick processing.