You can cancel your order as long as it's yet fulfilled after a successful order. To do so, follow these steps: 1. Log in to your account and go to the "My Purchase" section.
2. Select the order you want to cancel and click "Cancel Order" button.
3. If the cancel option is unavailable, it means your order has already been processed and cannot be canceled. The order status has changed from "Pending Processing" to "Processing".

Refund typically take 7 to 14 working days to be processed, depending on the payment method and bank's processing time.  Once processed, the refund will be credited back to your original payment method. 

If your refund has not been received within 7 to 14 working days, please: 1. Check with your bank or payment provider as the processing times may vary.
2. Contact our Touch 'n Go Careline to check the status if your refund and assistance.